To boost telecom transparency
To Enhance transparency and improve consumer understanding in the telecom industry, the Nigerian Communications Commission (NCC) has taken a major step with its Tariff Simplification initiative.
The initiative aims to deliver clear, accessible information about voice, SMS, and data services to subscribers.
The Executive Vice Chairman of the Nigerian Communications Commission (NCC), Dr Aminu Maida, made this announcement at the 93rd Telecom Consumer Parliament (TCP) in Abuja, Nigeria, themed: Optimising Data Experience, Empowering Consumers Through Awareness and Transparency in a Consumer-Centric Telecom Industry.
He explained that the NCC earlier this year, analysed consumer complaints, identifying data depletion and billing issues as key concerns.
“Recognising these challenges, the Commission, in partnership with major operators, launched a Joint Industry Campaign on Consumer Awareness on Smarter Data Usage.
“This campaign educates consumers on managing data effectively, empowering them to optimise data usage through awareness,” he said
He further added that to address tariff complexity, the NCC has issued new Guidance on Tariff Simplification, requiring operators to provide clear, user-friendly information on data plans and pricing.
According to Dr Aminu Maida, the goal is to ensure that consumers are consistently satisfied with telecom services.
“This transparency will empower consumers to make better-informed decisions about their data usage and billing.”
He also noted that the NCC has revised guidelines to hold each party in the value chain accountable for quality service.
Explaining further, he said “In the coming months, operators will implement this guidance, providing tables that outline their tariff plans, billing rates, and all terms and conditions.”
Maida affirmed the Commission’s belief that an informed consumer is a more empowered consumer, improving clarity on data consumption and addressing misconceptions around data depletion.
Gbenga Adebayo, President of the Association of Licenced Telecom Operators of Nigeria (ALTON), praised the benefits of tariff simplification, noting that this will give consumers more straightforward and transparent data plans that are easier to compare and understand
“With simplified tariffs, consumers can make more informed choices about which data packages best meet their needs,” he stated
“Many consumers are concerned about the rapid consumption of their data. Our findings reveal that data depletion is often caused by smart devices running background processes without the consumer’s knowledge.”
Adebayo reiterated the commitment of industry players to transparency and consumer empowerment.
“Transparency builds trust. Previously, we faced trust issues with our consumers, but through the NCC’s leadership, we’ve made significant strides in building consumer trust,” he said.
“With consistent communication about data usage, tariffs, and service types, we aim to foster lasting trust with our consumers.”
Adebayo also noted the challenges faced by telecom operators, including insecurity, high dollar rates, unreliable power supply, vandalism, and the country’s economic downturn
He commended Dr Maida and the NCC team for their efforts to strengthen the sector and called for continued collaboration.
“Achieving a truly consumer-focused telecom industry requires united efforts. I commend the NCC for its regulatory leadership and commitment to ensuring that operators provide the best possible services,” he added.
Carl Cruz, CEO of Airtel Nigeria, stated, “The consumer is central to our operations. The industry is highly capital-intensive, and for us to enhance service delivery, we must continue investing in the sector.”
He added, “Bank debts are not helpful, but I thank the Dr Maida for his intervention.”
9mobile CEO, Mr. Obafemi Banigbe, acknowledged common industry challenges, noting that power outages and cable cuts are major contributors to service issues affecting customers.
He explained, “Unlike voice calls, data consumption is difficult for consumers to measure. Site-sharing among operators would help to reduce operational costs.”
Dr. Olawande Wumi, a representative of the Consumer Advocacy Group, highlighted the importance of consumer awareness, especially on their rights and obligations at the grass roots
